FAQ

Help Center

Thanks for stopping by. If you can’t find what you need below, email us at [email protected] and our team will reply as soon as possible during business hours.

Ordering & Payments

Can I change or cancel my order?

We process orders quickly, so changes/cancellations aren’t always possible.
Please email [email protected] ASAP with your order number and the update you’re requesting.

I placed an order but didn’t get a confirmation email—what should I do?

  • Check your spam/junk/promotions folders
  • Confirm the email address entered at checkout
  • If you still can’t find it, email [email protected] and we’ll verify your order status

Do I need an account to place an order?

No—guest checkout is available. An account can help you save shipping details and review order history.

What payment methods do you accept?

We accept major credit/debit cards and any other payment options shown at checkout (availability may vary by location).

Do you offer discount or promo codes?

Occasionally, yes. Please note:

  • One code per order unless stated otherwise
  • Promo codes can’t be added after checkout

Shipping & Delivery

How long does shipping take?

Orders typically process within 1–3 business days (excluding weekends/holidays). Delivery time depends on your location and the method selected at checkout.

How do I track my order?

After shipment, you’ll receive a shipping confirmation email with tracking (if available). Tracking may take 24–48 hours to update.

Do you ship internationally?

Yes, we ship to many regions. If your destination isn’t available at checkout, email [email protected] and we’ll try to help.

Will I have to pay duties or customs fees?

International orders may be subject to duties/taxes/customs fees set by your country. These charges are not included in your purchase total and are the customer’s responsibility.

My order is delayed—what should I do?

Carrier delays can happen due to weather, peak periods, or customs. Email [email protected] with your order number and we’ll assist with tracking.

Tracking shows “Delivered,” but I didn’t receive my package

Please check:

  • Your mailbox/mailroom/front desk/reception
  • Nearby safe-drop areas around your entrance
  • With neighbors/household members

If it still can’t be located, contact the carrier directly. You can also email us and we’ll assist where possible.

Returns & Refunds

What is your return policy?

Eligible items may be returned within 30 days of delivery if unused, unopened, and in original packaging.
For full details, please see our Return & Refund Policy.

Can I return opened or used items?

No. For hygiene and safety reasons, we don’t accept returns on opened or used items.

What if I receive a damaged, defective, or incorrect item?

Contact us within 7 days of delivery at [email protected] with:

  • Your order number
  • Clear photos of the item
  • Photos of the packaging (and shipping label if possible)

We’ll review and help as quickly as we can.

When will I receive my refund?

Once your return is received and approved, refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear (varies by provider).

Home Products & Care

Are your home products safe to use?

Our products are intended for everyday household use when used as described. Please read the product listing and any included instructions before use.
If you have allergies or sensitivities, check the materials/specifications on the product page before purchasing.

What materials are your products made of?

Materials vary by item (e.g., fabric, plastic, metal, glass, wood, ceramic). Each product page lists materials and key specs.
For a specific item, email the product name or link to [email protected].

Do products have an odor when first opened?

Some items—especially fabric, foam, rubber, plastic, or sealed-pack goods—may have a mild “new” smell. This typically fades after airing out for 24–72 hours in a well-ventilated space.

How do I clean and maintain the products?

Care depends on the item, but generally:

  • Wipe with a soft cloth for routine cleaning
  • Avoid harsh chemicals unless the listing explicitly allows them
  • Keep away from high heat/direct sunlight when applicable
    Always follow any care notes on the product page or packaging.

Are colors and sizes exactly the same as the photos?

We aim for accurate listings, but:

  • Colors can vary slightly due to lighting and screen settings
  • Manual measurements may have small variances
    If exact sizing is important, please review the listed dimensions carefully before ordering.

Do you provide assembly instructions?

If assembly is required, instructions are usually included in the package or on the product listing. If anything is missing, email [email protected].

Account & Support

How do I contact customer support?

Email: [email protected]

How long does it take to receive a response?

We aim to respond within 1–2 business days, depending on message volume and business hours.

Contact Information

MANUCELLA
Email: [email protected]