Shipping policy

 Company Information (Merchant Details)

This Shipping Policy is issued by:

Our Shipping Approach

At MANUCELLA, we focus on practical home essentials made for everyday living. To keep operations lean and avoid unnecessary overstock, many items are shipped directly from our manufacturing partners and international fulfillment centers.

This model helps us:

  • Offer dependable home goods at more accessible pricing
  • Reduce excess warehousing and avoid waste
  • Deliver products through an efficient, globally distributed supply chain

Thanks for your patience—this is part of how we keep things simple, intentional, and efficient.

1) Processing Time & Shipping Fee

Every order is prepared with care before it leaves our facility/partner hub.

Processing time

  • Standard processing: 2–4 business days (quality checks + packing)
  • Peak periods (holidays/New Year): up to 5 business days

Shipping fee

  • Flat-rate shipping: $5.99 per order (regardless of destination)

2) Estimated Delivery Times

Because orders may ship from different fulfillment locations, transit time can vary by destination. Delivery windows below are estimates, not guaranteed dates.

Region Estimated Delivery Time
United States 10–15 business days
Canada / UK / Australia 11–16 business days
Rest of World 15–20 business days

3) Order Tracking

Once your order ships, you’ll receive a shipping confirmation email with tracking (when available).

Please note:

  • Tracking may take 1–3 business days to show movement after the label is created
  • A lack of immediate updates doesn’t always mean the package isn’t moving—some carriers update in batches

4) Customs, Duties & Taxes

International shipments are sent DDU (Delivered Duty Unpaid). This means:

  • Any import duties, taxes, or customs fees assessed by your country are paid by the customer
  • MANUCELLA is not responsible for delays caused by customs clearance

Customs charges are uncommon for small household items, but rules vary by country.

5) Order Changes & Cancellations

We start processing quickly to keep delivery moving.

  • To request an address change or cancellation, contact [email protected] within 12 hours of placing your order.
  • Once an order enters processing, changes/cancellations may no longer be possible.

6) Lost or Damaged Packages

We’ll help make it right.

Damaged items

If your order arrives damaged:

  • Email [email protected] within 72 hours of delivery with clear photos of the item and packaging
  • We will review the case and arrange a replacement at no additional cost (when confirmed)

Lost in transit

If the carrier confirms your package is lost:

  • We will send a replacement at no additional cost